Cancellation and Refund Policy

At Kochammini’s Foods Pvt Ltd, we are dedicated to providing you with the finest organic spices, masalas, and coffee powders, all crafted with love and authenticity. We understand that sometimes plans change, and we’re here to help with our easy cancellation and refund policy.

Order Cancellation:
Before Shipment: You may cancel your order within 24 hours of placing it, provided the order has not been processed or dispatched. To cancel, please contact us via email at kochamminis@emaraj.com with your order details, and we will process the cancellation accordingly.

After Shipment: Once your order has been shipped, cancellations are no longer accepted. However, if you refuse delivery upon receipt, please notify us at kochamminis@emaraj.com, and we will assist with the return process.

Refund Policy:
Refunds are only applicable in the following situations: Orders canceled within 24 hours of placement, products that are damaged or defective upon arrival, or if the wrong item was shipped to you.

For Canceled Orders: If your cancellation request is processed within 24 hours, a full refund will be issued to the original payment method within 7-10 business days.

For Damaged or Defective Products: If you receive damaged or defective products, please contact us within 3 days of receiving the items. You may request a refund or a replacement, and we will guide you through the process. Please provide photographs of the damaged goods to help expedite the process.

Refunds are not applicable for orders canceled after shipment, products returned without prior communication or approval, or shipping and handling charges, which are non-refundable.

Return Policy:
To initiate a return, please contact us at kochamminis@emaraj.com with your order number and details. Returns are only accepted if the product is unopened, unused, and in its original packaging. All returned items must be received within 14 days of the original delivery date.

Contact Us:
If you have any questions or need assistance with cancellations or refunds, please contact us at:
Email: kochamminis@emaraj.com

Thank you for choosing Kochammini’s Foods Pvt Ltd. We value your satisfaction and look forward to providing you with the best of Kerala’s culinary heritage!